Sales Conditions

Terms of sale

Personal information will be requested at the time of purchase.

The customer can make orders online via the electronic trolley of our website, it is important at the time of order to enter all the required data with full address of street address, telephone number and e-mail address. Correct receipt of the order is confirmed by an e-mail response that will detail the ordered order, the customer is required to verify the correctness and promptly notify any corrections by 12.30 am on the working day as the orders are processed immediately. It is also possible to make telephone orders or via e-mail, the terms and prices applied are those of the electronic trolley.
Our site is constantly updated to the actual stock availability, if a product is unavailable, the Customer will be promptly contacted to evaluate an alternate item.
For orders over € 39.00, no additional charges will be charged (valid only for private customers for delivery in Italy), for lower order orders a € 9,90 charge will be added to the total order.
The order processing is almost immediate and the shipment starts in the early afternoon, courier handles delivery in about 24-48 hours (excluding holidays).
At the time of receipt of the goods please carefully check that the number of packages received is the same as the one stated in the shipping document, that the packaging is intact and that there is no suspicious noise shaking. In the event that one of the above conditions is not met, the customer will have to challenge the shipment immediately, indicating it in the document to be signed by the courier. In this case, the signature will be placed under the item "Received with reservation" specifying the reason for the reservation (ex. Packing laundry, open, etc.).

RIGHT OF WITHDRAWAL (DL 50 / 92-185 / 99)
The client (who is a natural person who buys the goods for purposes not related to his / her professional activity or without VAT) can take advantage of the right of withdrawal, which must be exercised within 10 days of the delivery of the goods by registered letter with acknowledgment of receipt , At the same time as the return of the goods is complete, in the original and complete package of all its parts to the company Disegna Group - Via Marsan 28/30 - 36063 Marostica (VI). To limit damage to the original packaging, we recommend packing the goods appropriately. Refunds are excluded from shipping charges and / or any additional charges. Refund will be made within 30 days of receipt. Do not send merchandise on checkout because it would be rejected. Any return made must be in advance authorized by us.

The personal data required during the order transfer are collected and processed for the purpose of execution of the order and will in no case be ceded to third parties, in compliance with DL 196 of 30.06.2003. Confirming the order authorizes the company Draw Group to process electronic personal data.

All products sold by the Disegna Group are covered by the manufacturer's standard warranty and 24-month warranty for defective compliance pursuant to DL 24/02 provided that the product has been used correctly in accordance with its intended use And of what is provided in the attached technical documentation. In order to benefit from warranty service, the customer must keep the purchase receipt.

The contract signed between the Drawing Group and the Customer must be concluded with the acceptance of the order by the Drawing Group; Such acceptance is deemed to be silent, unless otherwise communicated by the Customer. By placing an order in the foreseen terms, the Customer declares that he has read all the information provided to him during the purchase procedure and accepts the full terms and conditions of payment hereunder.

At our store in via Marsan 28 / a in Marostica you can buy all the products on the site, we are open from Monday to Friday from 8.00 to 12.30 and from 15.00 to 19.30 - Saturday only in the morning from 8.00 to 12.30.

Draw Group of Lunardon Domenico - Via Marsan 28 / a - 36063 Marostica (VI) - P.IVA 03062170240
Tel. 0424 471424 - Fax 0424 476392 - email: